THE exsaltdressings PLEDGE

The exsaltdressings Product Pledge

We stand behind our products and offer a replacement program for damaged or defective products and a guarantee on the printed design on all of our products. Our products are made with a premium and highly durable thermo elastomer material that is designed to endure extreme adventures.

DID YOUR PRODUCT ARRIVE BROKEN OR DAMAGED? 

Within 30 days, we will replace your item at no additional cost to you. Just send an email to [email protected], including a photo of the broken product, proof of purchase, a brief description of what occurred to cause the damage and/or wear and tear, and confirmation of your shipping address. A customer service professional will assist you with your replacement within 1-3 business days.

From 30-90 days after purchase, we will happily replace your item and just request that you pay our processing and handling fee of €19.00, as well as shipping costs. Just send an email to [email protected], including a photo of the broken product, proof of purchase, and a brief description of what occurred to cause the damage and/or wear and tear. A customer service professional will assist you with your replacement within 1-3 business days. After 90 days, we will facilitate any returns, refunds or exchanges. 

Can I return a custom product?

If the item is damaged within 30 days of your purchase, we will replace the item at no additional cost to you. Due to the fact that the item is custom with your specific information, no custom products are eligible for a return. However, you will still be able to participate in our replacement program.

What if I order the incorrect size?

At this time, we do not offer refunds or returns for incorrect size. However, you will still be able to participate in our replacement program.